1. Introduction

At Quentavious Hikes, we strive to provide high-quality Travel Accessories, Fishing Gear, and Hiking Gear to enhance your outdoor experience. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following details carefully to understand our process.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The return request must be made within 14 days from the date of delivery.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • All tags, manuals, and accessories must be included.
  • Certain items, such as personal-use items or consumables, may not be eligible for returns due to hygiene reasons.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered after delivery.
  • Items without original packaging or missing accessories.
  • Items marked as final sale or clearance.

4. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at email within 14 days of receiving your order with your order number and reason for return.
  2. Approval & Instructions: Our team will review your request and provide return instructions if eligible.
  3. Shipping the Item Back: You must return the item within 7 days after receiving approval. The return shipping cost is the responsibility of the customer.
  4. Inspection & Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return within 3 business days.

5. Refunds

  • If your return is approved, we will process your refund within 5-7 business days after receiving and inspecting the item.
  • Refunds will be issued via cash.
  • Shipping fees are non-refundable.

6. Exchanges

  • We do not offer direct exchanges at this time. If you need a different product, please return the original item and place a new order.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review your case and provide a replacement or refund based on the situation.

8. Late or Missing Refunds

If you haven’t received your refund within 7 business days after approval:

9. Contact Us

For any return or refund inquiries, reach out to us at [email protected].